Forwarding troubleshooting

Posts not arriving, arriving cut, or not changed the way you expected? Find your case below: what causes it and how to fix it.

Nothing arrives in my group or channel

Why
The bot isn't an admin of the chat, lost its rights, or can't post messages. The rule then shows a delivery error in the mini app.
Fix
Add the bot as an admin with the right to post messages, then open the rule again after the next post to check that the error is gone.

One rule stopped sending anything

Why
The rule (or My messages) is switched off, or the source isn't in the rule's list of sources.
Fix
In Forwarding, check that the rule is on and open it to see which sources it includes.

Only some posts arrive

Why
The rule has keywords to keep, so only posts with one of them pass, or a word to skip drops the others.
Fix
Open the rule's filters and remove or add keywords. Without keywords to keep, every post passes.
Filter by keyword

Photos, videos or files don't come through

Why
That post type is switched off in “What to forward”, or the file is larger than your plan allows (100 MB, 500 MB or 2 GB). For files that are too big the bot sends you a message.
Fix
Switch the type back on, or upgrade for larger files.

Posts the channel forwarded from others are missing

Why
“Skip reposts” is on, so only posts the channel writes itself are sent.
Fix
Turn “Skip reposts” off in “What to forward”.

Forwarding stopped after many posts today

Why
The free plan forwards up to 3,000 posts a day. The bot tells you when the limit is reached.
Fix
Forwarding continues the next day. Premium and Elite have no daily limit.
Pricing

A post disappeared after I added a replacement

Why
Your replacements removed all of its text. A text post with nothing left is not sent; a photo or video arrives without the removed caption.
Fix
Paste the post into “Try it on a post” and make the pattern or removed line narrower.
Regex replacement

My pattern changes nothing

Why
The pattern was typed but not added with +, or it doesn't match the text as the post shows it. Patterns change text, not formatting, so a quote stays a quote unless all its text is removed.
Fix
Check the preview with a real post, tap + and save the rule. The regex guide has ready-made recipes.
Regex replacement

A private channel says it needs admin approval

Why
The invite link has “Request admin approval” on, so our account sent a join request that waits for the channel's admins.
Fix
Ask an admin to approve the request in the channel's join requests, then add the same link again. Or use an invite link without approval.
Private channels

I can't add a private channel

Why
Private channels need Premium (1 channel) or Elite (5 channels). When your plan ends, private channels pause.
Fix
Upgrade, or remove a private channel you no longer need to free a slot.
Pricing

Some settings stopped working after a month

Why
Plans renew from your Telegram Stars balance. If the balance was too low, the plan wasn't renewed and the account is back on the free plan; settings above its limits pause.
Fix
Top up Stars and subscribe again in the bot. Your rules and settings are kept and work again right away.
Pricing

Posts arrive in the group's main chat instead of the topic

Why
The topic was closed or deleted. Posts then go to the main chat, and the bot tells the rule's owner once.
Fix
Reopen the topic, or pick another one in the rule.
Group topics

Posts aren't sent to the channel they come from

Why
A rule whose destination is also one of its sources would forward its own posts in a loop, so Aggregaat never sends a post back into the channel it came from.
Fix
Remove that channel from the rule's sources, or forward to a different chat.

Still stuck?

Write to us with the name of the rule and an example post: we'll find out what happened.

Contact support